I emailed them at the beginning of March about this. I had visited the Morpeth shop, bought a heap of things, waited on a bag (didn`t get offered one)so i asked for a one, and the women turned round and said `if you want a bag you`ll have to pay for it` (said in a snotty way)..needless to say, i didn`t. I told her to keep it. If i hadn`t of been fuming at the time and thinking straight, i would have returned the goods i had just bought and got my money back, but i stomped out the shop, juggling with my sausage rolls instead This is the reply i got from the email.. Dear Sir,( ) Thank you for taking the time to contact us. At Greggs we are committed to an on-going programme of continual reduction of any adverse impacts to the environment. We are currently trialling 1p and 2p carrier bags in a selection of shops in the North East, Morpeth is one of the trial shops however Bedlington is not. All profits from the bags will go to the Greggs Foundation to help support local environmental projects. We appreciate all customer feedback and I will pass on your comments to our Brand Retail Team. With regards to the attitude of the staff member in the Morpeth shop, I will pass on your comments to the Area manager to ensure that all staff members are aware of the importance of customer service. Kind regards Claire Florey Customer Care Team (notice the nice apology?) me neither