Sleepy has a laptop what she`s having problems with. There seems to be a few issues with it. From what i can remember.. 1. It has IE on, but when she tries to download Firefox the laptop won`t let her, some kind or error message pops up 2. She can`t use defrag 3.Malware Bytes is an Anti-Malware programme, her laptop is blocking the application when she tries to download it. 4. Also, she has Avast on the laptop,which found 3 problems, what they are i don`t know as i only spoke on the phone. However, when she restarted her laptop, the 3 problems were still there. So basically, i asked her to mention it on here as someone might have some answers. It sounds like it`s riddled with virus`s to me and it probably would be a good idea to format it if all else fails.