Npower must be the worst company on this planet..i hate them with a passion. They are ripping folk off left right and centre. All the people that work for this company all have the same attitude for some reason, they think they are above everyone else and lack brains. They try and fob you off with over-winded garbage in reply to emails..their replies to any emails/phone calls /letters spout crap. Your complaints through emails/phone calls/ letters are never even listened to correctly..for example..`Can you tell me why i can`t view my online bills which i signed up for in January 2008?)..Reply..`Thankyou for your email..your password is `***** `.....What? I`ve had countless problems with them, at this moment in time i`m still not sorted. I`ve been getting crap off them since last November, it came to a head a couple of weeks ago when i finally decided enough was enough..i contacted Dennis Murphy MP who couldn`t believe what had been happening..believe me, there is so much crap been going on for a year..which involves them robbing my bank account, refusing to send me bills but sending letters with the amount i owe them? Charging me twice over for electric i`d already paid for..the list goes on and on.. Now, i`m at the point i`ve got the Head Office in London`s personal mobile number, i`ve had a free meal at an Indian Restaurant, a promise of my last years bills wiped off and a `goodwill gesture` which has yet to be finalised... All thanks to Dennis Murphey..it`s amazing when you`ve got to get MP`s involved..but it seems to have done the trick? Maybe not though, because i`m still waiting on `Pamela` ringing me 4 days ago!! Oh, and while i`m on the subject, check the `Npower workers Group` on Facebook, one of their workers `Stefan Wilkes` has said `iv come along way from sorting out the scum with 12 kids on PP meters lol` Funny isn`t he? Half the folk are on the meters because of Npower ripping them off in the first place... They might rip poor defenceless old folk off and people that give up on the crap they spout but i`m not one of them..they`re nowt but a bunch of theiving b******s, and they can go !*!@# thereselves cos i`m not letting them off with it that`s for sure. `Edited by Cympil