theres 4 ways to do it.... milk in first, then coffee, then boiling water coffee in first, then boiling water, then milk milk in first, then coffee, then water (not boiling) coffee in first, then water (not boiling) then milk. i use option 4, with excelent results. option 2 seems to burn the coffee, and make it taste wierd. 1 and 3 are sure ways to get floaters, unless the milk is hot...